Privacy Policy

Effective Date: 13 July 2026

At NPSM Specialized Cleaning Services LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://floorpolishing.ae, request a quotation, contact us, or use any of our floor polishing and restoration services in Dubai.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Website: https://floorpolishing.ae

Company Name: NPSM Specialized Cleaning Services LLC

Office Address: Office 303, Al Rostamani Building, Al Quoz 4, Dubai, United Arab Emirates

Email: info@floorpolishing.ae

Phone: +971 564 990 993

2. Information We Collect

We may collect personal information when you interact with our website or contact us.

Personal Information

This may include:

• Full Name

• Email Address

• Phone Number

• Company Name (if applicable)

• Property Address

• Type of Property

• Service Requirements

• Photos or videos you voluntarily share for quotations

• Any additional information you provide

Technical Information

When you browse our website, we may automatically collect:

• IP Address

• Browser Type

• Device Information

• Operating System

• Pages Visited

• Time Spent on Pages

• Referral Website

• Cookies and Analytics Data

3. How We Use Your Information

We use your information to:

• Respond to your enquiries

• Provide quotations

• Schedule inspections

• Deliver our services

• Process customer requests

• Improve our website

• Improve customer experience

• Communicate service updates

• Send promotional offers (only where permitted)

• Prevent fraud and misuse

• Comply with legal obligations

4. Cookies

Our website uses cookies to improve user experience.

Cookies help us:

• Understand website traffic

• Analyse visitor behaviour

• Improve website performance

• Remember your preferences

You can disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

5. Google Analytics & Marketing

We may use services such as:

• Google Analytics

• Google Search Console

• Google Ads

• Meta (Facebook) Pixel

• Microsoft Clarity

• Other website analytics tools

These tools help us understand visitor behaviour, measure advertising performance, and improve our website.

These providers may collect anonymous usage data in accordance with their own privacy policies.

6. Contact Forms

When you submit a contact form, request a quotation, or send an enquiry through our website, we collect the information you provide solely for the purpose of responding to your request and providing our services.

7. WhatsApp Communication

If you contact us through WhatsApp, you acknowledge that your communication is also subject to WhatsApp’s Privacy Policy.

We only use your information to respond to your enquiry and provide requested services.

8. Phone Calls & Emails

When you contact us by phone or email, we may retain records of communications to improve customer service, prepare quotations, manage ongoing projects, and maintain service records.

9. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary with:

• Service providers

• Website hosting providers

• IT support providers

• Payment processors

• Government authorities where required by law

• Legal advisors when legally necessary

All third parties are expected to protect your information appropriately.

10. Data Security

We implement reasonable administrative, technical, and organisational measures to protect your personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Maintain customer records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

When information is no longer required, it will be securely deleted or anonymised where appropriate.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before sharing personal information.

13. Children’s Privacy

Our services are intended for adults and businesses.

We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that such information has been collected without appropriate consent, we will delete it promptly.

14. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information

• Correct inaccurate information

• Request deletion of your information

• Withdraw consent where applicable

• Request restriction of processing

• Object to certain uses of your information

To exercise these rights, please contact us using the details below.

15. Compliance with UAE Law

This Privacy Policy is intended to comply with the applicable laws of the United Arab Emirates, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other relevant regulations governing the protection of personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated Effective Date.

We encourage users to review this page periodically.

17. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

NPSM Specialized Cleaning Services LLC

Office 303, Al Rostamani Building

Al Quoz 4

Dubai, United Arab Emirates

Website: https://floorpolishing.ae

Email: info@floorpolishing.ae

Phone: +971 564 990 993

Consent

By accessing and using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.